Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Shared Services | People & Culture using the options provided.
Talent management
Conduct an exit interview
Need to conduct an exit interview? Submit a request here.
Required fields are marked with an asterisk*
{"xsrfToken":"650865241c838bcdf3cefc6ebf5e584472662a62_lout","branding":{"id":"149","key":"sspc","name":"Shared Services | People & Culture","portalBaseUrl":"/servicedesk/customer/portal/149"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/16cc319a-5390-4e48-ab4e-324d30e4e610/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMTRmYzI2Ni03MWRjLTRlODctOTJhOC01MmFhZTA1ODMxZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2Y2MzMTlhLTUzOTAtNGU0OC1hYjRlLTMyNGQzMGU0ZTYxMCI6WyJyZWFkIl19LCJleHAiOjE3ODU4Mzk1MDEsIm5iZiI6MTc4NTgzODkwMX0.ibsQJ5apKm5p230foJ8LVAKPi9tLSd3v16k-LmyBnmM&client=114fc266-71dc-4e87-92a8-52aae05831d4&mode=fit","logoId":"16cc319a-5390-4e48-ab4e-324d30e4e610","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Credit Clear Help Centre","sharedPortalName":"Credit Clear Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Credit Clear Help Centre","sharedPortalName":"Credit Clear Help Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#226efa","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fbbd5a8b-184e-4f6b-9e93-35754b1dce87/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMTRmYzI2Ni03MWRjLTRlODctOTJhOC01MmFhZTA1ODMxZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZiYmQ1YThiLTE4NGUtNGY2Yi05ZTkzLTM1NzU0YjFkY2U4NyI6WyJyZWFkIl19LCJleHAiOjE3ODU4Mzk1MDEsIm5iZiI6MTc4NTgzODkwMX0.xCB4YSGyBR1iZdW6cviXigNrel2MxT7FrqbaGmKRp9w&client=114fc266-71dc-4e87-92a8-52aae05831d4&height=300&mode=fit","bannerMediaApiFileId":"fbbd5a8b-184e-4f6b-9e93-35754b1dce87","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"149","key":"sspc","projectId":10659,"serviceDeskId":149,"name":"Shared Services | People & Culture","description":"<p>Welcome! You can raise a request for Shared Services | People & Culture using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/149","onlyPortal":false,"reqTypes":[{"id":"660","name":"Benefits change request","descriptionHtml":"","callToAction":"Benefits change request","introHtml":"<p>Need to make a change to your benefits enrollment or preferences? Submit a request here.</p>","icon":11043,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11043","groups":[183],"key":""},{"id":"661","name":"Change personal details","descriptionHtml":"","callToAction":"Change personal details","introHtml":"<p>Send a request to update your personal details.</p>","icon":10923,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10923","groups":[184],"key":""},{"id":"677","name":"Conduct an exit interview","descriptionHtml":"","callToAction":"Conduct an exit interview","introHtml":"<p>Need to conduct an exit interview? Submit a request here.</p>","icon":11006,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11006","groups":[185],"key":""},{"id":"671","name":"Conduct background checks","descriptionHtml":"","callToAction":"Conduct background checks","introHtml":"<p>Submit a request for a new hire background check.</p>","icon":11074,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11074","groups":[184],"key":""},{"id":"668","name":"Confidential HR case","descriptionHtml":"","callToAction":"Confidential HR case","introHtml":"<p>Submit a confidential request, question or comment.</p>","icon":10976,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10976","groups":[184],"key":""},{"id":"681","name":"General policy inquiry","descriptionHtml":"","callToAction":"General policy inquiry","introHtml":"<p>Request information or ask a question about HR policies.</p>","icon":11095,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11095","groups":[184],"key":""},{"id":"658","name":"Leave policy inquiry","descriptionHtml":"","callToAction":"Leave policy inquiry","introHtml":"<p>Request information or ask a question about leave policies.</p>","icon":11035,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11035","groups":[183],"key":""},{"id":"678","name":"Offboard an employee","descriptionHtml":"<p>The Head of Department is solely responsible for initiating and approving all employee offboarding activities. Offboarding requests will not proceed without confirmation from the relevant Head of Department. This aligns with existing offboarding and access control processes, which require managers to initiate employee exits and access removal.</p>","callToAction":"Offboard an employee","introHtml":"<p>Submit an offboarding request for an employee leaving the company.</p>","icon":10922,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10922","groups":[185],"key":""},{"id":"682","name":"Questions for facilities","descriptionHtml":"","callToAction":"Questions for facilities","introHtml":"<p>Send us a question or make a general request.</p>","icon":10957,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10957","groups":[186],"key":""},{"id":"659","name":"Questions for HR","descriptionHtml":"","callToAction":"Questions for HR","introHtml":"<p>Send us a question or make a general request.</p>","icon":10957,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10957","groups":[184],"key":""},{"id":"688","name":"Report a health and safety issue","descriptionHtml":"","callToAction":"Report a health and safety issue","introHtml":"<p>Send us a question or make a general request.</p>","icon":10955,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10955","groups":[187],"key":""},{"id":"685","name":"Report a maintenance issue","descriptionHtml":"","callToAction":"Report a maintenance issue","introHtml":"<p>Log a maintenance concern that needs our attention.</p>","icon":10928,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10928","groups":[186],"key":""},{"id":"684","name":"Request a health and safety check","descriptionHtml":"","callToAction":"Request a health and safety check","introHtml":"<p>Need a health and safety check for an employee? Submit a request here.</p>","icon":10931,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10931","groups":[187],"key":""},{"id":"683","name":"Request for recruitment support","descriptionHtml":"","callToAction":"Request for recruitment support","introHtml":"<p>Need help with recruitment? Submit a request here.</p>","icon":10924,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10924","groups":[185],"key":""},{"id":"687","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10958,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10958","groups":[186],"key":""},{"id":"690","name":"Work From Home Request","descriptionHtml":"","callToAction":"Work From Home Request","introHtml":"<p>Send us a question or make a formal request to work from home.</p>","icon":10844,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10844","groups":[184],"key":""},{"id":"663","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10935,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10935","groups":[],"key":""}],"reqGroups":[{"id":184,"name":"General"},{"id":185,"name":"Talent management"},{"id":183,"name":"Rewards and benefits"},{"id":186,"name":"Facilities & Office Support"},{"id":187,"name":"Work Health & Safety"}],"orderMapping":{"187":[688,684],"185":[683,677,678],"186":[687,682,685],"184":[690,681,659,661,668,671],"183":[658,660]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":149,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSPC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMTRmYzI2Ni03MWRjLTRlODctOTJhOC01MmFhZTA1ODMxZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTc4MTE2MDM3NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg1ODQwMTAxLCJuYmYiOjE3ODU4Mzg5MDEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.CtPqk2vzst8mSfprDOj5f-Pe0FODrceEKbAC0AwLCFU","targetCollection":"upload-user-collection--781160375","endpointUrl":"https://api.media.atlassian.com","clientId":"114fc266-71dc-4e87-92a8-52aae05831d4","tokenDurationInMins":20}},"reqCreate":{"id":677,"projectId":10659,"issueType":{"id":"10629","name":"HR inquiry"},"form":{"name":"Conduct an exit interview","descriptionHtml":"","callToAction":"Conduct an exit interview","intro":"<p>Need to conduct an exit interview? Submit a request here.</p>","instructions":"","icon":11006,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11006","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide details about the employee's departure and why an interview is required.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10917","fieldConfigId":"11525","label":"Department","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11132","label":"Insurance","selected":false,"children":[]},{"value":"11133","label":"Commercial","selected":false,"children":[]},{"value":"11134","label":"Consumer - General","selected":false,"children":[]},{"value":"11135","label":"Consumer - Banking & Finance","selected":false,"children":[]},{"value":"11136","label":"Consumer - Telelcommunications","selected":false,"children":[]},{"value":"11137","label":"Consumer - Utilities","selected":false,"children":[]},{"value":"11138","label":"Consumer - Hardship Support","selected":false,"children":[]},{"value":"11139","label":"Consumer - Queensland","selected":false,"children":[]},{"value":"11140","label":"Consumer - Victoria","selected":false,"children":[]},{"value":"11141","label":"Consumer - Western Australia","selected":false,"children":[]},{"value":"11142","label":"Local Government","selected":false,"children":[]},{"value":"11143","label":"All State Interstate","selected":false,"children":[]},{"value":"11163","label":"Oakbridge","selected":false,"children":[]},{"value":"11164","label":"Sales & Marketing","selected":false,"children":[]},{"value":"11165","label":"Systems & Optimisation","selected":false,"children":[]},{"value":"11166","label":"People & Culture","selected":false,"children":[]},{"value":"11167","label":"Finance","selected":false,"children":[]},{"value":"11168","label":"Risk & Compliance","selected":false,"children":[]},{"value":"11169","label":"Analytics","selected":false,"children":[]},{"value":"11170","label":"Digital","selected":false,"children":[]},{"value":"11171","label":"Senior Leadership Team","selected":false,"children":[]},{"value":"11172","label":"Executive Leadership Team","selected":false,"children":[]},{"value":"11173","label":"DTS","selected":false,"children":[]},{"value":"11174","label":"ARC","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiuserpicker","fieldId":"customfield_10928","fieldConfigId":"11541","label":"Who is employee's manager?","description":"","descriptionHtml":"","required":false,"displayed":true,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://customer.support.creditclear.com.au/rest/api/1.0/users/picker?fieldName=customfield_10928&showAvatar=true&query="},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/149/create/677","requestValidateBaseUrl":"/servicedesk/customer/portal/149/validate/677","calendarParams":{"firstDay":0,"date":"2026-08-04T20:21:41+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMTRmYzI2Ni03MWRjLTRlODctOTJhOC01MmFhZTA1ODMxZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTc4MTE2MDM3NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg1ODQwMTAxLCJuYmYiOjE3ODU4Mzg5MDEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.CtPqk2vzst8mSfprDOj5f-Pe0FODrceEKbAC0AwLCFU","targetCollection":"upload-user-collection--781160375","endpointUrl":"https://api.media.atlassian.com","clientId":"114fc266-71dc-4e87-92a8-52aae05831d4","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}