Jira Service Management

{"xsrfToken":"a95857cacb9039297369f8723dbdbe6867c66894_lout","branding":{"id":"14","key":"arma","name":"ARMA Group Support Center","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c7a600","headerLinkHoverBGColor":"#c7a600","headerBadgeColor":"#c7a600"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/16cc319a-5390-4e48-ab4e-324d30e4e610/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMTRmYzI2Ni03MWRjLTRlODctOTJhOC01MmFhZTA1ODMxZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2Y2MzMTlhLTUzOTAtNGU0OC1hYjRlLTMyNGQzMGU0ZTYxMCI6WyJyZWFkIl19LCJleHAiOjE3MzQzNjQ4NzcsIm5iZiI6MTczNDM2NDI3N30.niiO_GlBAgRtxV9s3h1hqrYEN-vuIDsqVyxzkagbIR0&client=114fc266-71dc-4e87-92a8-52aae05831d4&mode=fit","logoId":"16cc319a-5390-4e48-ab4e-324d30e4e610","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Credit Clear Help Centre","sharedPortalName":"Credit Clear Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Credit Clear Help Centre","sharedPortalName":"Credit Clear Help Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#226efa","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fbbd5a8b-184e-4f6b-9e93-35754b1dce87/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMTRmYzI2Ni03MWRjLTRlODctOTJhOC01MmFhZTA1ODMxZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZiYmQ1YThiLTE4NGUtNGY2Yi05ZTkzLTM1NzU0YjFkY2U4NyI6WyJyZWFkIl19LCJleHAiOjE3MzQzNjQ4NzcsIm5iZiI6MTczNDM2NDI3N30.9TRtn4GF0f7hg7zVQTUmwcS9OlWAxkNEOFCtj449yhg&client=114fc266-71dc-4e87-92a8-52aae05831d4&height=300&mode=fit","bannerMediaApiFileId":"fbbd5a8b-184e-4f6b-9e93-35754b1dce87","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"arma","projectId":10458,"serviceDeskId":14,"name":"ARMA Group Support Center","description":"Welcome! You can raise a request for ARMA Group support center using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/14","onlyPortal":false,"reqTypes":[{"id":"211","name":"Activity Code Request","descriptionHtml":"","callToAction":"Activity Code Request","introHtml":"","icon":10885,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10885","groups":[38],"key":""},{"id":"193","name":"Add New Agent to TCN","descriptionHtml":"","callToAction":"Add New Agent to TCN","introHtml":"","icon":10939,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10939","groups":[36],"key":""},{"id":"202","name":"Advanced Support Request","descriptionHtml":"","callToAction":"Advanced Support Request","introHtml":"","icon":10949,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10949","groups":[35,36,30],"key":""},{"id":"201","name":"Automation Request","descriptionHtml":"","callToAction":"Automation Request","introHtml":"","icon":10931,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10931","groups":[35],"key":""},{"id":"216","name":"Client Portal Access","descriptionHtml":"","callToAction":"Client Portal Access","introHtml":"","icon":10942,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10942","groups":[39],"key":""},{"id":"200","name":"Client Reporting Request","descriptionHtml":"","callToAction":"Client Reporting Request","introHtml":"","icon":10931,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10931","groups":[35],"key":""},{"id":"213","name":"Closure Code Request","descriptionHtml":"","callToAction":"Closure Code Request","introHtml":"","icon":10885,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10885","groups":[38],"key":""},{"id":"212","name":"Command Code Request","descriptionHtml":"","callToAction":"Command Code Request","introHtml":"","icon":10885,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10885","groups":[38],"key":""},{"id":"197","name":"Create Letter in Collexus","descriptionHtml":"","callToAction":"Create Letter in Collexus","introHtml":"","icon":10935,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10935","groups":[34],"key":""},{"id":"205","name":"Employee Offboarding","descriptionHtml":"","callToAction":"Employee Offboarding","introHtml":"","icon":10922,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10922","groups":[33],"key":""},{"id":"215","name":"Employee Onboarding","descriptionHtml":"","callToAction":"Employee Onboarding","introHtml":"","icon":10925,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[33],"key":""},{"id":"199","name":"General Support Request","descriptionHtml":"Please complete this form if you cannot find a specific request type that matches your needs. Provide as much detail as possible to help us understand and process your request effectively.","callToAction":"General Support Request","introHtml":"","icon":10949,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10949","groups":[39,32,30],"key":""},{"id":"196","name":"New Client Onboarding","descriptionHtml":"Please complete this form when you are seeking approval for your new client to enter the onboarding phase. Providing detailed and accurate information will help ensure a smooth transition and timely prioritisation of your request.\nSubmissions will be reviewed by the onboarding team & relevant stakeholders and then prioritised based on business needs, resource availability, and the complexity of the client's requirements. Ensure all sections are filled out to avoid delays in processing your request.","callToAction":"New Client Onboarding","introHtml":"","icon":10958,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10958","groups":[32],"key":""},{"id":"217","name":"New Client Onboarding - SME","descriptionHtml":"","callToAction":"New Client Onboarding - SME","introHtml":"","icon":10958,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10958","groups":[32],"key":""},{"id":"208","name":"New Portfolio - Bipartite Agreements","descriptionHtml":"","callToAction":"New Portfolio - Bipartite Agreements","introHtml":"","icon":10958,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10958","groups":[32],"key":""},{"id":"207","name":"New SFTP Request","descriptionHtml":"","callToAction":"New SFTP Request","introHtml":"","icon":10847,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10847","groups":[32],"key":""},{"id":"192","name":"Project Proposal","descriptionHtml":"This task type is used to submit a formal request for a new project to be considered by the review team. It should include key details such as the project's objectives, expected outcomes, resource requirements, and any relevant deadlines. The submission will be evaluated based on feasibility, alignment with strategic goals, and resource availability. Use this form to initiate the process and track the status of your request.","callToAction":"Project Proposal","introHtml":"","icon":10950,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10950","groups":[37],"key":""},{"id":"219","name":"Report a problem","descriptionHtml":"","callToAction":"Report a problem","introHtml":"","icon":10885,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10885","groups":[30],"key":""},{"id":"195","name":"Request Hunt Group in TCN","descriptionHtml":"","callToAction":"Request Hunt Group in TCN","introHtml":"","icon":10939,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10939","groups":[36],"key":""},{"id":"203","name":"Reset Collexus Password","descriptionHtml":"","callToAction":"Reset Collexus Password","introHtml":"","icon":10926,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[39],"key":""},{"id":"218","name":"Setup New Portfolio","descriptionHtml":"","callToAction":"Setup New Portfolio","introHtml":"","icon":10978,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10978","groups":[38],"key":""},{"id":"214","name":"Status Code Request","descriptionHtml":"","callToAction":"Status Code Request","introHtml":"","icon":10885,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10885","groups":[38],"key":""},{"id":"184","name":"Update Bank Details","descriptionHtml":"Please complete this form whenever a client requests an update to their banking information for seamless remittance and invoicing within Collexus. Your attention to detail ensures smooth financial transactions and continued client satisfaction.","callToAction":"Update Bank Details","introHtml":"","icon":10944,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10944","groups":[31],"key":""},{"id":"188","name":"Update BPAY Details","descriptionHtml":"Please complete this form whenever a client requests an update to their BPAY information within Collexus.","callToAction":"Update BPAY Details","introHtml":"","icon":10944,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10944","groups":[31],"key":""},{"id":"204","name":"Update Collexus MFA","descriptionHtml":"","callToAction":"Update Collexus MFA","introHtml":"","icon":10926,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[39],"key":""},{"id":"209","name":"Update Collexus Permissions","descriptionHtml":"","callToAction":"Update Collexus Permissions","introHtml":"","icon":10923,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10923","groups":[38],"key":""},{"id":"186","name":"Update Commision","descriptionHtml":"","callToAction":"Update Commision","introHtml":"","icon":10944,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10944","groups":[31],"key":""},{"id":"194","name":"Update Existing Agent in TCN","descriptionHtml":"","callToAction":"Update Existing Agent in TCN","introHtml":"","icon":10939,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10939","groups":[36],"key":""},{"id":"189","name":"Update Invoice, Remittance, or Statement","descriptionHtml":"","callToAction":"Update Invoice, Remittance, or Statement","introHtml":"","icon":10944,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10944","groups":[31],"key":""},{"id":"198","name":"Update Letter in Collexus","descriptionHtml":"","callToAction":"Update Letter in Collexus","introHtml":"","icon":10935,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10935","groups":[34],"key":""},{"id":"190","name":"Update Purchase Order","descriptionHtml":"","callToAction":"Update Purchase Order","introHtml":"","icon":10944,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10944","groups":[31],"key":""},{"id":"182","name":"Client Commission Adjustment","descriptionHtml":"","callToAction":"Client Commission Adjustment","introHtml":"Complete this from if you have received confirmation to update commision tables in Collexus.","icon":10944,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10944","groups":[],"key":""},{"id":"181","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10935,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10935","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"System"},{"id":31,"name":"Finance"},{"id":35,"name":"Data & Reporting"},{"id":34,"name":"Document Management"},{"id":36,"name":"Telephony"},{"id":33,"name":"Employee"},{"id":32,"name":"Client Onboarding"},{"id":39,"name":"Client Support"},{"id":30,"name":"General Support"},{"id":37,"name":"Project Initiation"}],"orderMapping":{"36":[193,195,194,202],"39":[216,203,204,199],"35":[200,201,202],"33":[215,205],"32":[217,208,207,196,199],"37":[192],"30":[219,199,202],"38":[218,214,213,212,211,209],"31":[184,188,186,189,190],"34":[198,197]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8b9d66d4-6c88-333d-85ce-9891d12f9d4c","appLinkName":"","appLinkUrl":"","spaceKey":"ARMA","spaceName":"ARMA Group support center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ARMA","serviceDeskId":14,"kbLinkDomainURLs":["https://customer.support.creditclear.com.au","https://creditclear.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ARMA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMTRmYzI2Ni03MWRjLTRlODctOTJhOC01MmFhZTA1ODMxZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDU4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQzNjU0NzcsIm5iZiI6MTczNDM2NDI3N30.-K-_OmSCPoWsaiyyaOuOUcBc3AC_GaT4QXOXf6SL4NY","targetCollection":"upload-project-10458","endpointUrl":"https://api.media.atlassian.com","clientId":"114fc266-71dc-4e87-92a8-52aae05831d4","tokenDurationInMins":20}},"reqCreate":{"id":216,"projectId":10458,"form":{"name":"Client Portal Access","descriptionHtml":"","callToAction":"Client Portal Access","intro":"","instructions":"","icon":10942,"iconUrl":"https://customer.support.creditclear.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10942","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Enter your full name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10494","fieldConfigId":"10958","label":"Select the department you are making the request for","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10558","label":"Consumer - NSW","selected":false,"children":[]},{"value":"10559","label":"Consumer - QLD","selected":false,"children":[]},{"value":"10560","label":"Consumer - WA","selected":false,"children":[]},{"value":"10561","label":"Insurance","selected":false,"children":[]},{"value":"10562","label":"Commercial","selected":false,"children":[]},{"value":"10563","label":"Contact Centre - SA","selected":false,"children":[]},{"value":"10564","label":"Sales","selected":false,"children":[]},{"value":"10565","label":"ASI","selected":false,"children":[]},{"value":"10566","label":"Government - SA & VIC","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10519","fieldConfigId":"10983","label":"Enter the client code as displayed in Collexus","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10668","label":"Employee","selected":false,"children":[]},{"value":"10669","label":"Client","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10522","fieldConfigId":"10986","label":"Enter the name of the name of the client / client code","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10537","fieldConfigId":"11001","label":"Enter the client's full name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10536","fieldConfigId":"11000","label":"Enter the client's email address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10500","fieldConfigId":"10964","label":"Enter the Collexus User ID","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10514","fieldConfigId":"10978","label":"Enter the client code as displayed in Collexus","description":"Please only update this field if the request is on behalf of a client.","descriptionHtml":"Please only update this field if the request is on behalf of a client.","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/216","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/216","calendarParams":{"firstDay":0,"date":"2024-12-17T02:51:17+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8b9d66d4-6c88-333d-85ce-9891d12f9d4c","appLinkName":"","appLinkUrl":"","spaceKey":"ARMA","spaceName":"ARMA Group support center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ARMA","serviceDeskId":14,"kbLinkDomainURLs":["https://customer.support.creditclear.com.au","https://creditclear.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMTRmYzI2Ni03MWRjLTRlODctOTJhOC01MmFhZTA1ODMxZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDU4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQzNjU0NzcsIm5iZiI6MTczNDM2NDI3N30.-K-_OmSCPoWsaiyyaOuOUcBc3AC_GaT4QXOXf6SL4NY","targetCollection":"upload-project-10458","endpointUrl":"https://api.media.atlassian.com","clientId":"114fc266-71dc-4e87-92a8-52aae05831d4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}